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Difficult Conversations: How to Discuss What Matters Most by Douglas Stone, Sheila Heen, Bruce Patton (Paperback, 2000)
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£10.74
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30 days return. Buyer pays for return postage.
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Based on 15 years of research and consultations with thousands of people,Difficult Conversations pinpoints what works. The impact of what is said and what is not said. How to respond productively in the face of personal attacks.
